If you can't receive e-mail on your iPhone, iPad, or iPod touch

If you tin't receive email in the Mail app on your iPhone, iPad, or iPod bear upon, at that place are a few things you lot tin endeavor.

Before you begin

In that location are a few things to continue in mind and check:

  • When y'all make an iOS or iPadOS backup in iCloud or iTunes, information technology backs upwardly your mail settings, merely not your email. If you delete or change your email account settings, previously downloaded emails might exist removed from your device.
  • Make sure that your device is connected to the Cyberspace.
  • Check with your email service provider to detect out if there's a service outage.
  • If y'all tin can't access your email, or yous tin can't ship and receive messages with your @icloud.com e-mail accost, learn what to practise.

Check your electronic mail address and password

If the Mail apps asks you to enter a password for your email business relationship, brand sure that your password is right. To check your electronic mail accost and countersign, sign in to your electronic mail provider'south website.

If you withal get a username or password fault, contact the email provider or organisation ambassador.

Check Mail Fetch and Notification settings

Past default, Fetch New Data settings are based on what'southward provided by your email service. If Push isn't bachelor as a setting, your business relationship volition default to Fetch. These settings affect how your device receives email. To adjust these settings:

  1. Become to Settings > Mail, then tap Accounts.
  2. Tap Fetch New Information.
  3. Choose a setting — like Automatically or Manually — or choose a schedule for how frequently the Mail app fetches information.

With iOS xi and later on, and iPadOS, Automatically is fix by default. Your device will fetch new data in the background only when your device is charging and continued to Wi-Fi.

Make sure that your Notification settings are correct for the Mail service app:

  1. Go to Settings, then tap Notifications.
  2. Tap Mail, and so tap an e-mail account.
  3. Suit your Alerts, Sounds, and Badges.

Contact your email provider or arrangement ambassador

  1. Contact your e-mail provider or cheque their condition webpage to see if there's a service outage.
  2. Inquire your email provider or organisation ambassador if yous turned on whatsoever security features or restrictions, like 2-step verification, for your email account. You might need a special password or may need to asking authorization from your e-mail provider to send and receive email on your device.
  3. Check your electronic mail account settings with your e-mail provider or arrangement administrator to brand sure that they're correct.

Remove your email account and set information technology up again

  1. On your computer, sign in to your email provider's website. Brand sure that all of your email is there or make certain that your e-mail is saved somewhere other than your device.
  2. On your device, go to Settings > Mail, then tap Accounts.
  3. Tap the email account that you want to remove.
  4. Tap Delete Account.
  5. Add your business relationship once more.

If these steps don't piece of work, contact your electronic mail service provider for more information.

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